I want you to truly love your jewelry. Because each piece is handcrafted with care, I handle returns and refunds thoughtfully to ensure a fair experience for both of us. Please read the policy below before making a purchase.

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1. Eligibility for Returns & Exchanges

I accept returns and exchanges on most items, depending on the reason for the request.
Custom or personalized pieces (such as initials, customer-supplied materials, or made-to-fit designs) are typically not eligible for return, as they are created specifically for you.

If there is an issue with a custom piece, please still reach out—I’m always willing to review concerns with care and understanding.

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2. Return Request Window

To initiate a return, refund, or exchange, please submit a
Return/Refund Request Form within 7 days of receiving your package (based on the tracking number).

This allows me to review the issue quickly and offer the best solution.

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3. Condition of Returned Items

To qualify for a refund or exchange, items must be:

• Returned in their original condition

• Free of damage not caused during the making of the piece

• Shipped back securely to prevent additional damage

Normal wear or damage that occurs after use will be evaluated on a case-by-case basis.

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4. Return Shipping Costs

• Customers are typically responsible for return shipping costs.

• If the return is due to an error on my part or the item arrived damaged, I will gladly cover or refund the shipping cost once the return is approved.

I always strive to keep things fair and make sure you leave happy.

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5. Refund, Store Credit, or Exchange Options

Most returns can be resolved with your choice of:

• Refund

• Exchange

• Store Credit

Custom or personalized items may be eligible for store credit only, depending on the situation.

All decisions are made case-by-case based on the Return Request Form, photos, and the reason for the return.

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6. Refund Processing Time

Once your returned item is received and approved, I will issue your refund as soon as possible.
Processing times depend on your original payment method, but refunds usually appear within 3–5 business days.

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7. Damaged or Defective Items

If your jewelry arrives defective or damaged due to my craftsmanship, you are fully eligible for:

• A refund, replacement, or repair, depending on your preference.

If damage occurs after delivery, I will work with you to understand what happened and determine the best path forward.

My goal is always a positive, fair resolution.

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8. Required Photos for Damaged Items

For any claim involving damage or defects, please upload clear photos through the
Return/Refund Request Form showing:

• The damaged area

• The full piece

• The packaging (if relevant)

This helps speed up the review process and ensures an accurate assessment.

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9. How to Start a Return or Refund

To begin the process:

1. Fill out the Return/Refund Request Form within 7 days of delivery.

2. I will contact you shortly to review the details and confirm the next steps.

3. Once approved, return shipping instructions will be provided.

I will always work with you to find a fair and satisfying solution.

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10. Questions or Concerns

If you’re unsure whether your item qualifies for a return or you want to discuss an issue before submitting the form, you’re welcome to contact me directly. I’m here to help!